Terms and Conditions

We aim to deliver the highest possible level of customer care and offer a secure and convenient website to access a wide range of product and service. My Online Doctors Internet Pharmacy website is provided for your personal use only. You must be 18 years or over to place an order. By placing an order you confirm that you are 18 years or over.

The general terms and conditions of sale detailed below only govern the contractual relationship between the consumer and the My Online Doctors Internet Pharmacy website, which is operated by Data Driven Networks / Healthcare Delivery Services . Both parties accept these conditions unreservedly. These conditions of sale are the only conditions that are applicable and replace all others, except in the case of prior written dispensation. By confirming your order, you unreservedly accept our general conditions of sale which have been designed to protect your rights as a consumer as well as our rights as a business.

By using this website, you accept the terms of our Internet privacy policy, in force for our website www.myonlinedoctors.co.uk/ ("the website"), as detailed hereunder. This Internet Privacy policy concerns the collection and use of personal data submitted when you use our website at www.myonlinedoctors.co.uk/ The website is controlled by My Online Doctors and the medicine distribution is taken care of by our pharmacy partner, Tele Chem Pharmacy, 341 Tamworth Lane, Mitcham, Surrey, CR4 1DL. My Online Doctors is a limited company registered at Palmadene, 30 Pollards Hill West, London, SW16 4NT

You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the goods ordered.

If you use the website, you are responsible for maintaining the confidentiality of your account username, email address and password for the purposes of preventing any unauthorised person from using your computer.

You agree to accept responsibility for all activity that occurs through your account or password. You should tell us immediately if you believe anyone has accessed your account without your authority and also log in to your account and changed your password.

The My Online Doctors Internet Pharmacy website reserves the right to change any price or description at any time without prior notice. All goods are subject to availability. The ownership of the goods supplied by the My Online Doctors Internet Pharmacy website shall remain the property of Tele Chem Pharmacy until full payment is received by the My Online Doctors Internet Pharmacy website and the supplied goods received and signed for by the consumer.

We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the Goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.

We make every effort to ensure that the My Online Doctors Internet Pharmacy website is free from viruses or defects. However, we cannot guarantee that your use of the shopping channel or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access internet.

We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this website.

The contract shall be governed by the law of England and Wales and both parties hereby consent to the exclusive jurisdiction of the courts of England and Wales. If you access the website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.

When it comes to listing an incorrect price due to typographical mistake or error in pricing information received from our vendors, My Online Doctors may restrain any orders placed for products listed at the incorrect price, irrespective of whether the order has been confirmed and your credit card charged.

My Online Doctors shall immediately credit your paid amount in case your credit card has been already charged for the purchase and your order is cancelled and will notify you by email.

The My Online Doctors Internet Pharmacy website is protected under UK and international copyright laws, wherein the logos, images, text, design, graphics, buttons and icons as well as selection, assembly and arrangement are sole assets of the company. The sole purpose of this site is to make a purchase or placing an order with the company and is to be used for no other reason. Any kind of modification, reproduction, uploading, posting, transmission or distribution in any form without prior written consent is strictly illicit.

All the software applied on this site fall under the property of the company. All rights not expressly granted herein are reserved.

All marks, names, and logos mentioned herein are the property of their respective owners.

This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

We endeavour to provide you with the best possible level of service, but in the event of a complaint, please feel rest assured that it is our aim to:

If you have a complaint or any feedback please see our contact us page on how to get in touch with us.

Ordering Medicines

All services provided by this Website and other technologies are provided on a "best endeavours" basis. Requests made electronically from this Website will be forwarded to your Doctor as soon as possible. The user agrees to allow the My Online Doctors Internet Pharmacy website to:

Due to the range of third party networks and innovative technology used for this transmission we will not be able to guarantee a time of arrival of the request at your Doctor's surgery or absolutely guarantee that it will arrive at all. You are responsible for determining and checking if this request has been received.

Where NHS prescription services are involved then such prescription services will be carried out in accordance with the rules and regulations of the Electronic Prescription Service (EPS) and Electronic Transfer of Prescriptions (ETP) where appropriate.

The My Online Doctors Internet Pharmacy website is legally only able to dispense medicines to the User where we have received either an electronic prescription which has been digitally signed by a prescribing Doctor or alternatively a conventional paper prescription signed in writing by a prescribing Doctor. Prescriptions are issued entirely at the discretion of the prescriber. The My Online Doctors shopping site cannot guarantee that a request for a prescription made through this Website will result in a prescription being issued by the prescriber.

The My Online Doctors Internet Pharmacy website is not responsible for failure of third party companies' inability to deliver medicines to the correct address or within any particular time or date.

The User is responsible for signing for packages containing medicines but any signature provided by third parties at the delivery address given by the User will be deemed to be receipt of the medicines and fulfilment of the My Online Doctors Internet Pharmacy website's obligations in dispensing that prescription. You acknowledge and accept that it in the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.

Any postage and packing services are at the exclusive discretion of the My Online Doctors Internet Pharmacy website and must be agreed as per their instructions at all times. My Online Doctors reserves the right to withdraw the postage and packing service at any time without notice.

If the user's prescription medicines appear to be damaged or if the delivery appears to be wrong then please contact the Internet Pharmacy website immediately.

The My Online Doctors Internet Pharmacy website will make every effort to replace any damaged products. Please note that the My Online Doctors Internet Pharmacy website is unable to accept returns or cancellations of prescription products which you have decided you no longer wish to keep. We don't accept returns for use or re-use of any portion of any drug or non-prescription medication. Any prescription or non-prescription medication returned to our pharmacy will be destroyed.

Where applicable for NHS only prescriptions, the user is responsible for providing written evidence of current and valid exemption from payment or alternatively providing valid credit or debit card details which may be charged if you are not exempt from payment. We reserve the right to not deliver medicines to you if your exemption or payment details have expired or are invalid in any way. In such cases the My Online Doctors Internet Pharmacy websitemay attempt to contact you in such instances to enable you to provide updated information to allow us to dispense the prescription.

For a full list of NHS prescription charge terms and conditions please click here

Points & Rewards

We reserve the right to change this Internet privacy policy, or delete parts of it, at any time. This Internet privacy policy comes in addition to the other terms applicable to our website.

We make no representation whatsoever about the websites of third parties that may be linked to our website.We acknowledge the importance of protecting the confidentiality of data collected on our website visitors, particularly information that could enable definite identification (personal data). This Internet privacy policy rules the way in which your personal data, collected via the website, will be processed. We advise you to check this Privacy policy regularly so as to be aware of any changes. Your comments and queries are welcome and can be sent, either by regular mail to: freeadvice@myonlinedoctors.com

Our Information is collected by the pharmacy retailer My Online Doctors and Data Driven Networks. This statement applies to Data Driven Networks products used by the user which include Data Driven Networks services, websites, apps, software and devices via the pharmacy.

We also obtain data from third parties. For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain products to your location.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product , service or feature, you may not be able to use that product or feature. The data we collect depends on the products and features you use, and can include the following:

You provide some of this data directly, such as when you create a account on the website , submit a request , register for the loyalty programme or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like cookies, prescription reminders, tools for healthcare monitoring, feedback on marketing campaigns such as emails and newsletters.

Name and contact data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.

Credentials: we collect passwords, password hints, and similar security information used for authentication and account access.

Demographic data: we collect data about you such as your age, gender, country, and preferred language.

Device data: we collect data about your device and the network you use to connect to our products. It includes data about the operating systems and region

Interests and favourites: we collect data about your interests and favorites , such information registered in the loyalty programme , purchases and any information recorded on out software services via the website , apps and other services we provide via the pharmacy.

Location data: We collect data about your location, which can be either precise or imprecise. Precise location data can be Global Position System (GPS) data, as well as data identifying nearby cell towers and Wi-Fi hotspots, we collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.

We also collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded. If you enter pharmacy retail stores or other facilities that use our technology.

Data Driven Networks / My Online Doctors uses the data we collect to provide you the products we offer, which includes using data to improve and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your health concerns , prescriptions deliveries , health services , account, security updates and product information. And we use data to help show more relevant ads , services and promotions that are only permission based with your authorization from your pharmacy.

Data Driven Networks / My Online Doctors uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving and personalizing) the products and services we offer, (2) to send communications, including promotional communications, and (3) for some products, to show advertising. (3) Manage your health requests.

We use data to provide and improve essential business operations. This includes operating the products, maintaining and improving the performance of the products, including developing new features, research, and providing customer support.

Providing the Products. We use data to carry out your transactions with us and to provide our products to you. Often, those products include personalized features and recommendations that enhance your productivity and enjoyment, and tailor your product and service experiences based on your interests , needs and location.

Customer support. We use data customer care and support services.

Service Improvement. We use data to continually improve our services and products, including adding new ranges , services and features.

Security, Safety and Dispute Resolution. We use data to protect the security and safety of our products , services and our customers, to detect and prevent fraud, to confirm the validity of customers.

If we identify suspected spam, viruses, abusive actions, or URLs that have been flagged as fraud, phishing or malware links; and we may block delivery of a communication or remove content if it violates our terms.

Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

Communications. We use data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when security updates are available, remind you about items left in your online shopping cart, update you or inquire about a service or request, invite you to participate in a survey, or tell you that you need to take action to keep your account upto date. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from Data Driven Networks / My Online Doctors by email, SMS, physical mail, and telephone. For information about managing email subscriptions and promotional communications, please visit the Access and Controls section of this privacy statement.

The ads that you see are all permission based and are selected based on your current location, information you have given via our services or the content you are viewing. Other ads are targeted based on your likely interests or other information learned about you over time using , loyalty programme , prescription sevices , mini clinic service , interests and favorites, usage data from our own sites and apps which we refer to as "interest-based advertising" in this statement. To provide interest-based advertising, we combine cookies placed on your device using information that we collect (such as IP address) when your browser interacts with our websites. If you opt out of receiving interest-based advertising, data associated with these cookies will not be used. Data Driven Networks / My Online Doctors does not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you. You can opt out of receiving interest-based advertising from Data Driven Networks / My Online Doctors by visiting our opt-out page or contacting us at freeadvice@myonlinedoctors.com

Advertising Industry Best Practices and Commitments. Data Driven Networks / My Online Doctors is a member of the Network Advertising Initiative (NAI) and adheres to the NAI Code of Conduct. We also adhere to the following self-regulatory programs:

In the US: Digital Advertising Alliance (DAA)

In Europe: European Interactive Digital Advertising Alliance (EDAA)

In Canada: Ad Choices: Digital Advertising Alliance of Canada (DAAC) / Choix de Pub: l'Alliance de la publicit numrique du Canada (DAAC)

Health-Related Ad Targeting. In the United States, we provide interest-based advertising based on a limited number of standard, non-sensitive health-related interest categories, including allergies, arthritis, cholesterol, cold and flu, diabetes, gastrointestinal health, headache / migraine, healthy eating, healthy heart, mens health, oral health, osteoporosis, skin health, sleep, and vision / eye care. We will also target ads based on custom, non-sensitive health-related interest categories as requested by advertisers.

Children and Advertising: We do not deliver interest-based advertising to children whose date of birth in their Data Driven Networks / My Online Doctors account identifies them as under 16 years of age.

Data Retention: For interest-based advertising, we retain data for as long as you wish , if you feel you no longer wish us to retain any data please contact freeadvice@myonlinedoctors.com or your pharmacy or healthcare provider. Please note that your healthcare provider may be required by law to keep data for local compliance. Under such circumstance we will need to store the data but not use it for marketing purpose.

We share your personal data with your consent or as necessary to complete any transaction or provide any product and service you have requested or authorized safely and accurately . When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services and for fraud prevention and credit risk reduction. We do not store your credit card details.

In addition, we share personal data among Data Driven Networks -controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies.

Protect our customers, for example to prevent spam or attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone.

operate and maintain the security and safety of our products, including to prevent or stop an attack on our computer systems or networks or protect the rights or property of Data Driven Networks , including enforcing the terms governing the use of the services - however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of Data Driven Networks , we will not inspect a customer's private content ourselves, but we may refer the matter to law enforcement.

For more information about data we disclose in response to requests from law enforcement and other government agencies, please see our Law Enforcement Transparency Report, available at http://datadrivennetworks.com/about.php.

You can view or edit your personal data online by accessing your account , how you can access or control your personal data will depend on which products you use DataDrivenNetworks / MyOnlineDoctors account. If you wish to access or edit the profile information and payment information in your DataDrivenNetworks / MyOnlineDoctors account, change your password, add security information or close your account, you can do so by visiting account in the log in area of the website From here, you can also access controls for other Data Driven Networks / My Online Doctors products and service you are using via your pharmacy and account information by visiting www.myonlinedoctors.co.uk/ and clicking on "log in account" or "Order history."

If you cannot access certain personal data collected by Data Driven Networks / My Online Doctors via the above or directly through the pharmacy website , you can always contact Data Driven Networks / My Online Doctors by using our web form. We will respond to requests to access or delete your personal data within 30 days.

You can choose whether you wish to receive promotional communications from Data Driven Networks / My Online Doctors by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by signing in your account, and viewing your communication permissions where you can update contact information, manage Data Driven Networks -wide contact preferences, opt out of email subscriptions, and choose whether to share your contact information with Data Driven Networks / My Online Doctors partners. If you do not have a personal Data Driven Networks / My Online Doctors account, you can manage your Data Driven Networks / My Online Doctors email contact preferences by using this web form. These choices do not apply to mandatory service communications that are part of certain Data Driven Networks / My Online Doctors services, or to surveys or other informational communications that have their own unsubscribe method.

You may opt out of receiving interest-based advertising from Data Driven Networks / My Online Doctors by visiting our opt-out page. When you opt out, your selection will be stored in a cookie that is specific to the web browser you are using. The opt-out cookie has an expiration date of five years. If you delete the cookies on your device, you will need to opt out again.

Because the data used for interest-based advertising is also used for other necessary purposes (including providing our products, analytics and fraud detection), opting out of interest-based advertising does not stop that data from being collected for safety and security detection.

Data Driven Networks / My Online Doctors uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and help collect data. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well. Data Driven Networks / My Online Doctors apps use other identifiers, such as the advertising ID in Windows, for similar purposes, and many of our websites and applications also contain web beacons or other similar technologies, as described below.

Our Use of Cookies and Similar Technologies

Data Driven Networks / My Online Doctors uses cookies and similar technologies for several purposes, depending on the product, including:

Storing your Preferences and Settings. Settings that enable our products to operate correctly or that maintain your preferences over time may be stored on your device. Data Driven Networks / My Online Doctors website, may store that data in a cookie so that you will see the relevant local information when you return to the site. If you opt out of interest-based advertising, we store your opt-out preference in a cookie on your device.

Sign-in and Authentication. When you sign into a website using your personal Data Driven Networks / My Online Doctors account, we store a unique ID number, and the time you signed in, in an encrypted cookie on your device. This cookie allows you to move from page to page within the site without having to sign in again on each page.

Interest-Based Advertising. Data Driven Networks / My Online Doctors uses cookies to collect data about your online activity and identify your interests so that we can provide advertising that is most relevant to you. You can opt out of receiving interest-based advertising from Data Driven Networks / My Online Doctors at any time.

Some of the cookies we commonly use Identifies unique web browsers visiting Data Driven Networks / My Online Doctors sites. It is used for advertising, site analytics and other operational purposes. Contains identifier derived from your Data Driven Networks / My Online Doctors account, which is used for advertising, personalization, and operational purposes. Contains a country code as determined from your IP address. Helps to authenticate you when you sign in with your Data Driven Networks / My Online Doctors account. Records your decision not to receive interest-based advertising delivered by Data Driven Networks.

Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, in Data Driven Networks / My Online Doctors Edge, you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in other browsers may be available in each browser's privacy or help documentation.

Certain features of Data Driven Networks / My Online Doctors products depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.

Additional privacy controls that can impact cookies, including the Tracking Protection feature of Data Driven Networks / My Online Doctors browsers.

Our Use of Web Beacons and Analytics Services

Data Driven Networks / My Online Doctors web pages may contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites, count users who have visited those websites so that we can send promotional email messages or newsletters to determine whether you open and act on them. This helps us develop statistics on how often clicking on an advertisement on a Data Driven Networks / My Online Doctors website results in a purchase or other action on the advertiser's website. These technologies enable the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites or other products and service. You can opt out of data collection or use by some of these analytics providers by contacting freeadvice@myonlinedoctors.com

Data Driven Networks / My Online Doctors account

With a Data Driven Networks / My Online Doctors account, you can sign into Data Driven Networks / My Online Doctors products and services, as well as those of select Data Driven Networks / My Online Doctors partners.

Creating and using your personal Data Driven Networks / My Online Doctors account. When you create a personal Data Driven Networks / My Online Doctors account, you will be asked for certain personal data and we will assign a unique ID number to identify your account and associated information. While some products and services , such as those involving payment , security and patient safety we will require a real name , email address and phone number. You will need to update the email address associated with your personal Data Driven Networks / My Online Doctors account in order to continue accessing Data Driven Networks / My Online Doctors products and services.

Signing into Data Driven Networks . Signing into your account enables improved personalization, provides seamless and consistent experiences across products and services.

Using work or third party controlled you will also be asked to provide a phone number or an alternative email address for additional security verification. If you sign into Data Driven Networks / My Online Doctors products with a work or w third party email account, the owner of the domain associated with your email address may control and administer your account, and access and process your data, including the contents of your communications and files. Your use of the products and services may be subject to your organization's policies, if any. Data Driven Networks / My Online Doctors is not responsible for the privacy or security practices of these organizations, which may differ from those of Data Driven Networks . If your organization is administering the control of your email please direct your privacy inquiries to your administrator.

Security of Personal Data

Data Driven Networks / My Online Doctors is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data (such as a credit card number or password) over the Internet, we protect it through the use of encryption.

Where We Store and Process Personal Data

Personal data collected by Data Driven Networks / My Online Doctors may be stored and processed in your region, in the United States or in any other country where Data Driven Networks / My Online Doctors or its affiliates, subsidiaries or service providers maintain products ,services and facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.

When we transfer personal data from the European Economic Area to other countries, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data.

Data Driven Networks / My Online Doctors also adheres to both the Swiss-U.S. Safe Harbor privacy principles and the EU-U.S. Privacy Shield privacy principles regarding the collection, use, and retention of personal data from Switzerland. Data Driven Networks / My Online Doctors does not make any representations related to the effect of that adherence under Swiss law.

Our Retention of Personal Data

Data Driven Networks / My Online Doctors retains personal data for as long as necessary to provide the products and services and fulfill the transactions you have requested securely and safely , or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements If you remove a credit card from your account, Data Driven Networks / My Online Doctors will retain transaction records long as reasonably necessary to complete any existing transactions, to comply with Data Driven Networks 's legal and reporting requirements, and for the detection and prevention of fraud.

Changes to This Privacy Statement

We will update this privacy statement when necessary to reflect customer feedback and changes in our products. When we post changes to this statement, we will revise the "last updated" date at the top of the statement and describe the changes in the Change History page. If there are material changes to the statement or in how Data Driven Networks / My Online Doctors will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how Data Driven Networks / My Online Doctors is protecting your information.

If you have a technical or support question, please email freeadvice@myonlinedoctors.com

If you have a privacy concern or a question please contact us by using our Web form. We will respond to questions or concerns within 30 days.

The sale and supply of pharmacy medicines via the internet is made in accordance with the appropriate legislation and jurisdiction in which the pharmacy is located. Where the location of the pharmacy is in the UK the legislation governing the sale and supply of pharmacy medicines via the internet is the Medicines Act 1968. Where the location of the pharmacy is in Ireland the legislation governing the sae and supply of pharmacy medicines via the internet is the Pharmacy Act 2007.

The My Online Doctors Internet Pharmacy website is a registered pharmacy at the following address:

My Online Doctors
341 Tamworth Lane
Mitcham
Surrey
CR4 1DL